How we work

MUV: AN AGENCY BUILT TO MAKE YOU VISIBLE

We're a small but scalable full-service digital agency based just outside the beautiful Lake District National Park.

WHERE IS YOUR BUSINESS?

Firstly...

.00

Before we get started, we need to understand you and your business. Generally, we find our clients fall into one of the following stages...

.01

Start Up Business

Start-Ups by their nature are generally at the start of their journey. Starting with Brand Design, moving onto Web then Marketing - our full range of services are often applicable.

.02

New Business

A brand may be in place, along with a web presence. We'll assess these elements and make recommendations based on how we can best get you to where you want to be.

.03

Growing Business

Things are moving in the right direction, now's a good time to check that everything is working as it should, whether that's conversion optimisation or improvements to campaigns.

.04

Established Business

Small changes can make a big difference. We have the expertise and experience to assess your current strategy and squeeze out every last drop of effectiveness.

IT STARTS WITH THE BRAND

Brand/Identity

.01

It all starts with the brand, this is the foundation of any business.

If the brand is weak or ignored, nothing will ever fit together or work as well as it should. We will work with you to establish how your brand identity should look, feel and sound.

Once core values are established we will create all of the assets necessary to project your identity across your online presence. This allows you to ensure your messaging and presentation is always consistent and concise.

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GETTING USERS FROM A TO B

UI/Structure

.02

Structuring the user journey

Every site has its own objectives. From this, we design a structure making each customer's journey from start to finish as easy and logical as possible. This mapping stage allows us to optimise the process, whether that's on a new site that we're building from scratch or an existing site where improvements can be made.

OPTIMISING THE USER EXPERIENCE

UX/Design

.03

Creating an exciting and engaging experience

A site doesn’t need to just function well, it also needs to look great. Sometimes this is about positioning the brand and creating a feeling or emotion, sometimes it’s about encouraging scrolls and clicks.

Our design stage is about getting to the heart of how your business should look and feel online. Then we create a beautiful website built around your customers’ needs and expectations.

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Development

.04

Our developers are experienced across a range of platforms, from Magento to WordPress.

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Our team of expert developers have full Magento certification and decades of experience with WordPress.

All development work we carry out is done so following the latest Google best practice guidelines, and every project we undertake is project managed from start to finish.

Whether we’re building a site from scratch or providing ongoing development assistance for our clients, our approach is transparent and straightforward.

TRAINING & SUPPORT FROM REAL PEOPLE

Training/Support

.05

Giving you all of the tools you need to manage your site on a daily basis.

We pride ourselves on being friendly and approachable. Always on the end of the phone or email, we’re here to help.

Whether it’s a training hand-over once your new site is launched, or ongoing assistance with questions or issues, just like an in-house team, we’re always ready to jump in and make your life easier.

PUTTING YOU IN FRONT OF CUSTOMERS

Marketing

.06

A great website is nothing without the right people looking at it.

We are Google Partners and have many years experience managing campaigns across Google Ads, Paid Social and Email.

Paid traffic via Google or Social can be a great way to boost conversions as long as the correct people are targetted. We use our experience to create bespoke campaigns, built around your business.

Alongside the paid marketing services we also have over a decade of experience in SEO and ongoing content work.

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WITHOUT DATA WE HAVE NOTHING

Measure / Evaluate

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Without the tools to constantly measure and evaluate, improvement is impossible.

We’ll ensure that all of the necessary tracking on your website is in place so you know exactly who your customers are and how they behave.

Marketing campaigns can only be successful with constant measurement and evaluation, and we’re always looking for ways to improve and refine. This process also allows us to identify potential roadblocks for customers on your website, giving us the tools to make informed suggestions on how to make improvements that produce results.

Shall we get started?

Contact Us
OUR CORE TEAM OF PASSIONATE PROS

David

Managing Director

David handles client growth, SEO, server infrastructure and client acquisition. He's worked with clients ranging from one-man start-ups to large multi-nationals and overseas clients.
Likes: Fast servers and spicy food
Dislikes: Manchester-based football teams

Adele

Marketing Director

Adele is our Google Ads Geek, immersing herself daily in keywords and bidding strategies.
Likes: Chocolate, Dogs and Musicals
Dislikes: Quiche and Mince Pies

Gareth

Executive Director / Project Manager

Gareth project manages our web builds and works with David on client growth. He has a background in campaign management for SMEs across a variety of sectors.
Likes: Music and Minis
Dislikes: Spreadsheets on 100% zoom

Katie

Social Manager

Katie creates organic content and paid adverts for Facebook. She has a background in social media management and digital design.
Likes: Drawing and House Plants
Dislikes: Letting a brew go cold

Tom

Content Manager

Tom works with us on a permanent freelance basis and handles our content and copywriting. He has a background in proofreading and creative writing.
Likes: Metro Systems and Hair Metal
Dislikes: Hot Weather and Milky Coffee

CASE STUDIES
THE MUV BLOG

Cartmel Cheeses

Cartmel Cheeses

An artisan Cheese shop based in the village of Cartmel. We designed a brand focused eCommerce site with bespoke functionality.

View Project

Boutique Sheds

Boutique Sheds

Stunning self-catering properties. The project involved brand concept, web design/development and a managed photo shoot.

View Project